As part of its efforts to unify its services to district heating customers, Adven implemented Wapice’s extended EcoReaction solution in Finland and Sweden. The service will streamline and unify hourly energy consumption reporting and online services in both countries.
Adven is the leading provider of energy and water services across the Nordic and Baltic countries. For industries Adven produces industrial steam, heat and cold as well as provides utility and processing solutions to improve energy, water and material efficiency. For real estate segment Adven produces heating and cooling based on district heating or property-specific solutions applying for instance bio- and geoenergy.
Adven wanted to improve the quality of its customer service by offering its customers an up-to-date way of browsing their billing information and, for their Swedish customers, their energy consumption information. To include the required information in the service, Wapice developed a generic integration between EcoReaction and the different backend systems of Adven. The new integration enables seamless reporting to the customers of the local companies in both countries.
As a leading district heating company, it is important for us to provide modern service to our customers.
Jonas Eriksson, Head of Customer Care
In addition to providing an easy-to-use and unified customer solution, EcoReaction simplified system maintenance by combining previous stand-alone services into one service. For the customers, the Wapice solution resulted in a higher level of online service, and for Adven, lower maintenance costs.
It is important for Adven to make its customers in Sweden and Finland use the same service. And, integrating the different backend systems did not seem to be a problem for Wapice.
Pauli Luoto, IT Manager
EcoReaction is a part of Wapice Energy Services. Wapice Energy Services offer a complete turnkey solution for energy companies and their customers. Intelligent and comprehensive energy services can be used to cover the customer’s needs for managing contracts and invoices and monitoring energy consumption and production.
“Wapice’s operations are based on the idea that our success is based on the success of our customers. With turnkey energy solutions, we help our customers flexibly and cost-effectively digitise their own processes and provide users with better services,” says Jyrki Keskinen, Director of the Wapice Energy Business Line.
Article image: ©Adven