Intelligent services to support elevator maintenance

Wapice has participated in the development of the intelligent KONE 24/7 Connect service which digitises the predictive maintenance of elevators. This intelligent maintenance service helps customers detect malfunctions even before they cause problems to elevator users. The service ensures smooth and trouble-free operation of the equipment and monitors critical variables worldwide 24 hours a day.

KONE Corporation is a global leader in the elevator and escalator industry. It provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building. Through more effective People Flow®, KONE makes people’s journeys safe, convenient and reliable, in taller, smarter buildings.

The data acquisition device designed and implemented by Wapice as well as its security solutions are integral to the KONE 24/7 Connect service. This intelligent service helps to better anticipate maintenance needs and prevent breakdowns. As elevators are designed to operate 24 hours a day, for safety reasons it is important to monitor changes in their equipment and respond to them appropriately as soon as possible. The data obtained from the sensors of the data acquisition device is conveyed to technical support experts via a centralised analytics system. Whether the situation concerns a potential malfunction or an urgent failure, real-time data makes it possible to react quickly to any emerging problems.

The solution developed by Wapice provides a cost-effective and global way to connect elevators to the KONE 24/7 Connect service. Wapice has been fully responsible for the design of the data acquisition device and its production testing systems. The built-in Edge analytics solution provides cloud systems with up-to-date status data on the operation and maintenance needs of elevators.

Wapice has developed a high-volume global solution that caters for the needs of customers. Features have been added to satisfy globally operating customers, and performance has been improved to comprehensively meet the communication interfaces of various operators. After product deployment, co-operation has continued with KONE in the areas of further development and maintenance.

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